From the 25th May 2018, the General Data Protection Regulations (GDPR) imposes legal obligations upon EU businesses who collect and process personal data, which is any information relating to an identifiable person. The policy sets out what data we collect, why we need it, how we protect it and your rights.
From time to time we may change this policy by updating this page. You should regularly check this page to ensure that you are happy with any changes.
Who we are
Thehorselesscarriage.co.uk is a UK digital automotive marketplace that offers a vehicle buying and selling process. To provide you with the full range of products and services, we need to collect and process information about you.
This policy (“Privacy Policy”) and our Cookies Policy apply to all visitors to and users of our website, online services and our customers (both Private and Trade). This includes where you visit or use our online services and we collect your personal information. These include:
- The thehorselesscarriage.co.uk website at www.thehorselesscarriage.co.uk (the “Website”);
- Any thehorselesscarriage.co.uk website that links to this Privacy Policy and/or our Cookies Policy;
- Social media or official thehorselesscarriage.co.uk content on other websites;
- Our mobile devices and Applications (“Apps”)
This also relates to our use of any personal information you provide to us by phone, SMS, email, in letters and other correspondence and in person.
For the purposes of this Policy, the data controller is thehorselesscarriage.co.uk (registered in England and Wales under company registration number 10278157) and whose registered office address is at thehorselesscarriage.co.uk, 20-22 Wenlock Road, London N1 7GU
What we collect
We may collect the following information:
- Your Name
- Your Postal address
- Your Email address
- Your Telephone number
- Details of the vehicle you wish to sell
- Your payment details
- Your IP address
What we do with the information we gather
For general enquiries:
- To be able to respond to your enquiry
For customers:
- To administer your contract with us, including service delivery and payment
- To contact you directly to inform you of important services relating to the website
How we protect your data and keep it secure
We are committed to doing all that we can to keep your data secure. We have set up Systems and processes to prevent unauthorised access or disclosure of your data. See our Security policy for more information.
Your rights
You have the right to request:
- Information about how your personal data is processed
- A copy of that personal data
- That anything inaccurate in your personal data is corrected immediately
You can also:
- Raise an objection about how your personal data is processed
- Request that your personal data is erased if there is no longer a justification for it
- Ask that the processing of your personal data is restricted in certain circumstances
If you have any of these requests, get in contact with our Data Protection Officer via the contact us page, clearly stating what your request is for.
Sharing your information
We will not share your information with any third parties for the purposes of direct marketing, nor for any reason unrelated to fulfilling the nature of the enquiry or contractual service we provide. If we need to share your data with third parties in order to deal with your enquiry or service we provide, we will contact you for consent.
We may use service providers to help us run the Website and will have contracts in place with data processors. This means that they cannot do anything with your personal information unless we have instructed them to do it. They will not share your personal information with any organisation apart from us. They will hold it securely and retain it for the period we instruct.
In some circumstances we are legally obliged to share information. For example under a court order or where we cooperate with other European supervisory authorities in handling complaints or investigations. We might also share information with other regulatory bodies in order to further their, or our, objectives. In any scenario, we will satisfy ourselves that we have a lawful basis on which to share the information and document our decision making and satisfy ourselves we have a legal basis on which to share the information.
How long we keep your data
We will only retain your personal data for as long as:
- It is needed for the purposes set out in this document
- The law requires us to
In general, this means that we will only hold your personal data for a minimum of 1 year and a maximum of 7 years.
Links to other websites
This site contains links to other websites.
This privacy policy only applies to thehorselesscarriage.co.uk and does not cover other websites or organisations. Third party websites we link to should have their own terms and conditions and privacy policies.
If you go to another website from this one, read the privacy policy on that website to find out what it does with your information.
We use paypal.com for payment transactions. Please check https://www.paypal.com/uk/home for further details of their terms and conditions and privacy policies.
How to contact us or make a complaint
You can contact us via our contact us page
You can make a complaint using our complaints process